Refund Policy

Refund Policy

Once a visa or travel document request is accepted, you will receive an email which will formalise the contract, thus it will become a valid, current and binding legal transaction between the parties, and therefore we, as a business, will become your supplier and you our customer.

In the event that your application is denied by government authorities, you will receive a full refund of the fees paid to the government, you will never receive a payment corresponding to our handling and processing fees, any other refund request will be excluded.

In the event of needing a refund on an order which has already been accepted and processed, contact us at so that your particular case and the possible return of the amount paid can be considered.

The estimated response time for your request will be 72 hours.

We would like to inform you that, due to the urgent and personalised nature of the requests, our company will start to manage and process your order within a time period of 24 hours. The applicant expressly accepts and authorises the order, which being personalised and urgent, will not be able to benefit from any type of withdrawal period or cancellation.